Frequently Asked Questions | Tactical Motive Canada
Welcome to the Tactical Motive FAQ.
We believe every product should reflect strength, discipline, and pride — and that means being transparent about how we operate.
Below you’ll find answers to common questions about our apparel quality, printing process, sizing, shipping, and returns.
If you don’t see your answer here, reach out through our Contact page — we’ll get back to you as soon as possible.
1. What makes Tactical Motive apparel unique?
Every Tactical Motive design is built with purpose — clean, disciplined, and proudly Canadian.
We focus on wearable art inspired by service, strength, and identity.
Each piece is crafted with premium materials and professional-grade printing for long-lasting comfort and detail.
2. How are your designs printed?
We use two professional printing methods — DTG (Direct-to-Garment) and DTFlex (Direct-to-Film) — depending on the material and design.
Both create vivid, durable prints that maintain their detail over time.
You’ll notice soft textures, rich colours, and precision in every print — no heavy layers or peeling like cheaper methods.
3. How should I care for my apparel?
Proper care extends the life of your gear:
- Wash cold, inside out, and with similar colours.
- Avoid bleach or fabric softeners.
- Tumble dry on low heat or hang to dry.
- Do not iron directly over the print.
Following these steps helps your Tactical Motive apparel stay sharp for years.
4. How do I know which size to order?
Each product page includes a detailed size guide based on exact measurements.
Our items are true to fit — however, some premium fleece and hoodies may run slightly smaller due to their structured design.
When in doubt, we recommend ordering one size up for a relaxed fit.
5. How long will my order take to arrive?
Each piece is made to order and typically ships within 3–7 business days after purchase.
Once shipped, you’ll receive a tracking number via email.
Shipping times vary by region, but most Canadian orders arrive within 7–14 business days from checkout.
6. Where are Tactical Motive products made?
Our apparel is designed in Canada and produced through trusted fulfillment partners that maintain strict quality and ethical standards.
Each item is individually inspected before shipping to ensure the Tactical Motive standard is met.
7. What is your return or replacement policy?
We stand behind our products.
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with clear photos of the issue.
We’ll review it quickly and arrange a replacement or refund as appropriate.
Please note that because each item is made to order, we cannot accept returns for size or change-of-mind reasons — so be sure to review the sizing guide before purchasing.
8. Can I get a custom design made?
Yes — we offer a Mission Requests page where customers can submit their own design ideas or phrases.
Our team reviews every submission and may develop it into a custom piece or limited run if it aligns with our Tactical Motive brand standards.
9. Do you ship outside of Canada?
Currently, Tactical Motive focuses on Canadian customers for faster, more reliable delivery.
Select international shipping options may become available as we expand operations.
10. How can I contact Tactical Motive?
You can reach us anytime through our Contact page or via the email listed on your order confirmation.
We typically respond within 1–2 business days.
Final Note
Every product we make is a reflection of Canadian strength and the values we live by — discipline, purpose, and pride.
Thank you for supporting a brand built by Canadians, for Canadians.